Octopus Promise
Fund management companies aren’t exactly renowned for their dedication to service. But Octopus is different because we consider ourselves your partner in business. Your concerns are our concerns and ensuring your success means ensuring our own.
That’s why we’re always here to help, in whatever ways we can. We’re always available - by phone, email or in person. And if we tell you we’ll do something, you can be sure we’ll do it.
So just tell us what you need to get the best results for your clients. And if there’s a problem, let’s work it out together.
Once your clients have invested, we’ll talk to you about how often we should get in touch with them, and how much information we should provide, so your clients get the level of service that’s right for them. If they’d like regular updates on the progress of their investment, we’ll send them. If they’d like to speak to the fund manager who invests their money, they can do that too.
